Refund policy

KEEVA RETURNS, REFUNDS & EXCHANGE POLICY

IMPORTANT DISCLAIMER:

We do not permit refunds on any of our fine jewellery products or custom fine jewellery. We do however offer repairs or changes to all our custom made jewellery. The policy below includes all other products we sell on Keeva Collection. 

 

  1.  Circumstances in which Returns and/or Exchanges are allowed

    1. We permit returns and/or exchanges in the following instances:

      1. The incorrect product has been delivered to you.

      2. The product delivered to you is damaged or defective.

  2. When a Return and/or Exchange needs to be initiated

    1. Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.

  3. The choices you have upon Returning the Product

    1. When a product is returned to us you can:

      1. Have the amount refunded to you.

      2. Have the product replaced/exchanged.

  4. How a Return and/or Exchange is initiated

    1. All returns and/or exchanges shall be initiated by completing the form at https://keeva.co.za/pages/shipping-returns on or website setting out:

      1. the reason for the return.

      2. whether you would like a repair, refund or a replacement.

  5.  Condition of the Product Returned 

    1. In returning the product to us, the following shall apply. The product needs to be:

      1. Unused.

      2. In the original packaging.

      3. Packaged and wrapped correctly and safely by you.

  6.  Manner of Return

    1. Since we trade only trade online we will arrange a drop-off address for your product upon request.

  7. What will happen once a Product is returned

    1. Once returned, and subject to a product inspection, you will either receive a repair, refund or a replacement, as per your preference.

  8. Product Inspection

    1. Once returned, and prior to accepting such return, we will be permitted to inspect the product.

    2. Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.